Legal

Privacy Policy

Last updated: May 14, 2026

1. Introduction

CrewCord (“we,” “our,” or “us”) operates the CrewCord platform, a field service management application available at crewcord.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By accessing or using CrewCord, you agree to this Privacy Policy. If you do not agree, please discontinue use of the platform.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, business name, phone number, and industry when you register.
  • Business Data: Customer records, job details, invoices, estimates, crew information, and other data you input into the platform.
  • Payment Information: Billing details processed through Stripe. We do not store your full credit card numbers on our servers.
  • Communications: Information from emails, support tickets, or other communications with us.
  • Uploaded Files: Photos, receipts, logos, and other files you upload to the platform.

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent, and interaction patterns.
  • Device Information: Browser type, operating system, device type, and screen resolution.
  • Log Data: IP address, access times, and referring URLs.
  • Cookies: Session cookies for authentication and preferences.

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve the CrewCord platform
  • Process transactions and send related information (invoices, receipts, confirmations)
  • Send administrative notifications (service updates, security alerts, support messages)
  • Respond to your comments, questions, and support requests
  • Monitor usage and analyze trends to improve user experience
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

4. Data Sharing & Disclosure

We do not sell your personal information. We may share information with:

  • Service Providers: Third-party vendors who help us operate the platform (e.g., Stripe for payments, Resend for email, Neon for database hosting, Vercel for application hosting, Sentry for error monitoring).
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • Your Customers: Information you choose to share via invoices, estimates, or the customer portal is visible to the intended recipients.

5. Data Security

We implement industry-standard security measures including:

  • Encrypted data transmission (HTTPS/TLS)
  • Hashed passwords (bcrypt)
  • Tenant-isolated data architecture (multi-tenancy)
  • Regular security monitoring via Sentry
  • Authenticated API endpoints with session validation

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Upon account deletion, we will remove your personal data within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Withdraw consent for data processing
  • Object to certain data processing activities

To exercise these rights, contact us at privacy@crewcord.com.

8. Third-Party Services

CrewCord integrates with the following third-party services, each governed by their own privacy policies:

9. Children's Privacy

CrewCord is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page and updating the “Last updated” date. Continued use of the platform after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at: